We want every order to work. This is what happens when it does not.
Before delivery
- You can cancel a pending order yourself from its order page. The full amount returns to your wallet at once.
- If we cannot deliver an order, we cancel it and refund the full amount to your wallet.
Warranty
- Each product has the warranty shown on its page, counted from delivery.
- If the subscription stops working during the warranty, message us with the order number. We fix it, replace it, or refund the unused part to your wallet.
Not covered
- Changing the account email, password or plan when the product page does not allow it.
- Breaking the rules of the service you subscribed to.
- A wrong email or wrong account details entered for activation.
- A change of mind after a working subscription was delivered.
Where refunds go
Refunds are added to your wallet balance and can be used on any product. If a top-up was charged twice or not credited, message us and we will check it with the payment provider.
How to ask
Message us from the chat with your order number. We usually reply within a few hours.